India is not generally big on customer service, so today Alison had a pleasant surprise from Tata Sky our TV programme and advertisement supplier. Alison had decided to take advantage of Tata Sky’s 12 months for the cost of 10 offer by paying up front. She duly lodged Rs 5,000/-. This evening a Tata Sky representative called her and suggested that for the same money she should have the Mega pack, which is worth about another Rs 1,000. They could have taken the money and kept mum; we wouldn’t have been any the wiser.
Thanks Tata Sky! We’ll grumble a little less about the adverts and maybe even take up Tata Sky Plus so that we can record what we want to watch and FF through the ads.
